About Taro Health
Taro Health is a team of healthcare nerds, software engineers, product designers, direct primary care doctors, health insurance experts, and more. We are building a healthcare system that makes sense, starting by redefining the role of health insurance – one that focuses on reducing friction for doctors and patients, and investing in ways to create more meaningful doctor-patient relationships.
We believe unrushed conversations with doctors lead to better health and lower costs for patients. Our health plans enable all members to have free and frictionless access to a dedicated doctor they know and trust. We’re excited to create health insurance plans you can actually use.
We’re backed by top investors and are looking for values-aligned individuals to join our NYC-based founding team.
Our aspirations for this role
As a Member Support Associate, you'll be instrumental in ensuring our members reap the rewards of being part of Taro Health. You'll embody the essence of Taro by guiding individuals through general and specific health insurance queries, ensuring they maximize the benefits of their Taro insurance plan. Acting as the bridge between our members and their coverage, you'll assist with understanding plan benefits, network offerings, medical claims, and any related concerns. Your role will involve comprehensive outbound and inbound member communication, guaranteeing every member receives exceptional customer service from start to finish.
Qualities We Value: Your former colleagues would describe you as someone who naturally prioritizes helping others, ensuring all their needs are met. You take ownership of tasks and follow through until completion. Your insatiable curiosity drives you to absorb knowledge and seek growth opportunities. Quality is paramount to you, and you thrive in collaborative environments where feedback is valued. You possess a passion for education and empowerment, coupled with resilience and optimism. Most importantly, you're driven by a desire to contribute to a meaningful mission.
Opportunity Awaits: Taro Health is in its infancy, offering each team member the chance to shape our culture, product, strategy, and operations significantly. If you're eager to make a direct and substantial impact in a dynamic, fast-paced environment, this is the opportunity for you.
Position Details: This full-time role operates Monday to Friday, with flexibility required to work any 8-hour shift between 8:00am and 6:00pm EST.
Let’s dive into the details
- Serve as the primary point of contact for members via calls and online correspondence, ensuring timely resolution of inquiries.
- Adapt to a dynamic environment, responding to changes to best serve our members and partners.
- Manage a high volume of inbound calls and member inquiries via our ticketing system.
- Exercise judgment and discretion in building strong relationships with members.
- Document all communications accurately within our CRM.
- Collaborate closely with the team to address member needs and ensure a seamless experience.
- Stay updated on Taro Health's plans and healthcare offerings to provide informed responses.
- Utilize internal systems and tools for accurate documentation.
- Contribute to enhancing member support processes through insights and suggestions.
Experience that excites us
Education, experience, and certifications
- This is an open-level position, but we will focus on candidates with 1-5+ years of experience in customer success/support or call center roles, preferably in healthcare.
- Basic knowledge of the healthcare ecosystem, particularly health insurance.
- Familiarity with CRM and ticketing systems (e.g., Zendesk, Salesforce).
Knowledge, skills, and abilities
- Enthusiasm for solving complex problems.
- Comfortable with navigating through ambiguity and change.
- Detail-oriented with a genuine passion for customer service.
- Ability to multitask across multiple screens and applications.
- Proficiency in Google Suite tools.
You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
